Policies
Appointments
Initial assessment is scheduled following a phone conversation with potential client. Initial evaluations have a minimum length of 53 minutes. Follow up appointments range from 45 to 60 minutes depending on the complexity and/or family involvement. After the initial evaluation, follow-up appointments are either “Medication Management” (15-minutes) or “Therapy Sessions” (45 to 60 minutes). We will collaborate to develop a treatment plan that fits your individual needs, which may include therapy, medication management or both. Clients are responsible for keeping their appointments and re-scheduling (if they cancel or miss an appointment) several weeks prior to running out of their medication.
Appointments
Initial assessment is scheduled following a phone conversation with potential client. Initial evaluations have a minimum length of 53 minutes. Follow up appointments range from 45 to 60 minutes depending on the complexity and/or family involvement. After the initial evaluation, follow-up appointments are either “Medication Management” (15-minutes) or “Therapy Sessions” (45 to 60 minutes). We will collaborate to develop a treatment plan that fits your individual needs, which may include therapy, medication management or both. Clients are responsible for keeping their appointments and re-scheduling (if they cancel or miss an appointment) several weeks prior to running out of their medication.
Missed Appointments/Cancelations
If you are unable to keep an appointment, please give a minimum 48 business hours advanced notice, otherwise you will be charged for the time that was reserved for you, $75 flat fee. Insurance companies do not reimburse for missed appointment charges. You may cancel your appointment by either calling or emailing your provider. If you are late for an appointment, you will be seen for the remainder of your reserved time. You will be responsible for the full session fee (this includes initial visits). We do not close due to weather, unless it is a State of Emergency. If you are going to miss a visit due to a pending weather condition, please notify your provider 48 business hours prior to your appointment to avoid the full appointment fee or opt for Telehealth session.
Missed Appointments
Cancelations
If you are unable to keep an appointment, please give a minimum 48 business hours advanced notice, otherwise you will be charged for the time that was reserved for you, $75 flat fee. Insurance companies do not reimburse for missed appointment charges. You may cancel your appointment by either calling or emailing your provider. If you are late for an appointment, you will be seen for the remainder of your reserved time. You will be responsible for the full session fee (this includes initial visits). We do not close due to weather, unless it is a State of Emergency. If you are going to miss a visit due to a pending weather condition, please notify your provider 48 business hours prior to your appointment to avoid the full appointment fee or opt for Telehealth session.
Payment
All charges are due on the day of service and payable by cash, check or credit card. Checks should be made payable to “Care Counseling & Children's Services.” Accounts that are delinquent for 180 days will be sent to collections. All patients are required to keep an valid credit card on file (used for missed appointments, late cancellations, copay or any patient responsibility). A $40 fee will be charged for Returned checks.
Medical Records
Providers at Care Counseling & Children's Services generally do not release patient evaluations, progress notes or therapy notes. A summary of care will be provided to patients and/or third parties when medical records are requested. Administrative fee will be charged.
Provider's Communication
Clients will have access to our provider’s business phone number, practice main line and E-mail. Our providers can typically return calls and e-mails within 24-48 business hours. When clients call with questions that can be answered quickly, we do not charge any fees. If questions require a lengthy discussion (for example, medication changes), we will ask if client would like to schedule an office appointment. Social media is not an acceptable form of communication for current or former patients (no exceptions).
Privacy Policy
Effective 01/01/2024 , Care Counseling & Children's Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information, including compliance with 10DLC campaign requirements. By using our website, services, or communicating with us via text messages, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and other contact details.
- Information related to the services you seek, including inquiries and appointments.
- Any communication between you and Care Counseling & Children's Services, including messages, calls, and emails.
2. How We Use Your Information
We use the collected information to:
- Provide counseling and children's services.
- Respond to your inquiries and appointment requests.
- Send important service-related updates and communications.
- Ensure compliance with legal and regulatory obligations.
3. Text Messaging and Communications
If you opt in to receive text messages from us, we will send you service-related messages, appointment reminders, and other relevant information. Standard messaging rates may apply. You can opt out of receiving text messages at any time by replying "STOP" to any message.
4. No Sharing or Selling of Personal Information
We do not sell, rent, or share your personal information, including phone numbers, with third parties, affiliates, or marketing agencies for lead generation or promotional purposes. Your data is strictly used for the services we provide and to communicate with you.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Services
We may use third-party service providers for administrative functions, such as appointment scheduling, customer support, and secure data storage. These third parties are bound by confidentiality agreements and are not permitted to use your information for any other purpose.
7. Children’s Privacy
Our services are designed to support children and families, but we do not knowingly collect personal information from children under the age of 13 without parental or guardian consent. If you believe we have collected such information, please contact us to request its removal.
8. Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information.
- Opt out of receiving marketing communications.
- Request deletion of your data where applicable by law.
- To exercise these rights, please contact us using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after changes are made constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Care Counseling & Children's Services
2000 Eberhart Rd, Whitehall, PA 18052
carecounseling@carecounselinglv.com
Call us: 610-776-9440
By using our services, you acknowledge that you have read and understood this Privacy Policy.