Privacy Policy

Care Counseling & Children's Services, LLC

Effective Date: 01/01/2023

Last updated:

At Care Counseling & Children's Services, safeguarding your privacy is of utmost importance. This Privacy Policy explains how we collect, use, and protect your information, including Personal Health Information (PHI), in compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA). It also outlines your rights and how you may exercise them.

1. Use and Disclosure of Personal Health Information

We are committed to ensuring the confidentiality and security of your PHI. We use and disclose your information solely for purposes related to your treatment, including:

Clinical Care: To provide, coordinate, and manage your psychiatric and counseling care effectively.
Administrative Functions: For scheduling, billing, insurance, and practice operations.
Compliance and Legal Obligations: To comply with legal and regulatory requirements, including mandatory reporting obligations.

We will not sell, trade, or disclose your PHI for marketing or non-treatment purposes without your explicit consent.

2. Protection of Information

Your PHI is protected through multiple safeguards:

Physical Safeguards: Access to facilities and records is restricted to authorized personnel only.
Technical Safeguards: Electronic health records are secured with encryption and access controls.
Administrative Safeguards: Staff are trained in HIPAA compliance and confidentiality practices.

3. SMS/Text Messaging Communication

Care Counseling & Children's Services provides SMS messaging for appointment reminders, confirmations, scheduling updates, and other essential treatment-related communications.

Consent to Receive Messages: By opting in, you consent to receive SMS messages related to your care. Consent is not a condition of receiving treatment.
Message Frequency: Up to 8 messages per month, based on your appointments and communication needs.
Message & Data Rates: Standard carrier rates may apply. Carriers are not responsible for delayed or undelivered messages.
Opt-Out: Reply STOP at any time to cancel. You will receive a confirmation message.
Re-Subscribe: Reply START to resume messages.
Help: Reply HELP for assistance or contact us at 610-776-9440 or carecounseling@carecounselinglv.com.

4. Confidentiality & Data Protection (SMS)

Your mobile number will not be shared with third parties for marketing or promotional purposes.

For operational purposes, your number may be shared only with trusted service providers who help us deliver SMS communications, and they use your information exclusively for this purpose.

Carve-Out: No mobile information, opt-in data, or consent will be shared with third parties or affiliates for marketing or promotional purposes.

Please Note: No Mobile information,Mobile Phone Numbers will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in and consent; this information will not be shared with any third parties.

5. Patient Rights

You have the right to:

Access and Review: Request a copy of your health records.
Amendments: Request corrections if you believe your records are inaccurate or incomplete.
Confidential Communication: Request restrictions on how your information is disclosed or ask for alternative communication methods.
Withdraw SMS Consent: Opt out of SMS at any time by replying STOP.

6. Children's Privacy

We do not knowingly collect information from children under 13 via our website. Services for minors are provided only with parental/guardian consent in accordance with applicable law.

7. Changes to this Policy

We may update this Privacy Policy periodically. Any updates will be posted at www.carecounselinglv.com/privacy.php with the revision date.

8. Contact Information

For questions or concerns about this Privacy Policy or your PHI, please contact:

Care Counseling & Children's Services, LLC
📍 2000 Eberhart Rd, Whitehall, PA 18052
📍 2000 Hamilton Ave, Trenton, NJ 08619
📞 610-776-9440
📧 carecounseling@carecounselinglv.com
🌐 www.carecounselinglv.com

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.